Shipping Policy

Last Updated: 22 August 2026

At Kaneez, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store within the United Kingdom.

1. Shipping Coverage

Kaneez currently delivers orders to addresses within the United Kingdom.

Delivery availability may vary depending on the delivery address and product. If your address cannot be serviced by our available delivery partners, we will contact you using the details provided with your order.

2. Order Processing

Orders are normally processed after successful payment and order confirmation.

We aim to process orders within 1–3 working days.

Orders placed during weekends or UK public holidays will generally begin processing on the next working day.

Processing times may occasionally take longer during:

• Promotional periods

• Sales events

• Public holidays

• High-demand periods

• Unexpected operational delays

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Delivery Times

After your order has been dispatched, estimated delivery times are generally:

Standard UK Delivery: 3–7 working days

These are estimated delivery times and are not guaranteed unless a specific guaranteed delivery service has been offered at checkout.

Actual delivery times may vary depending on your location, courier availability, weather, seasonal demand and other circumstances outside our reasonable control.

4. Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

Where free delivery is offered, the relevant offer and any conditions will be shown on the website or at checkout.

Kaneez reserves the right to change shipping charges or promotional delivery offers at any time. Changes will not affect orders that have already been accepted.

5. Tracking Information

Where a tracked delivery service is used, tracking information may be provided by email or through your order information once your parcel has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

If you have not received tracking information where tracking is expected, please contact:

kaneez.official.store@gmail.com

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check:

• Full name

• House or building number

• Street address

• Town or city

• Postcode

• Contact details

Kaneez cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery address after placing an order, contact us as soon as possible at:

kaneez.official.store@gmail.com

We will try to update the address before dispatch, but we cannot guarantee that changes will be possible after an order has been processed or shipped.

7. Failed Delivery

If a courier is unable to deliver your order, they may:

• Attempt delivery again.

• Leave the parcel in an appropriate location where permitted.

• Leave instructions for collection.

• Return the parcel to the sender.

If your order is returned to us because of an incorrect address, failure to collect the parcel or another issue attributable to the delivery information provided, additional delivery arrangements may be required.

Please contact us so we can review the situation and advise you on the available options.

8. Delayed Orders

While we aim to meet our estimated delivery times, courier delays can occasionally occur.

Delays may be caused by:

• Severe weather

• Courier disruption

• Public holidays

• High seasonal demand

• Transport disruption

• Incorrect delivery information

• Operational or technical issues

• Events outside our reasonable control

If your order appears to be significantly delayed, please contact us at:

kaneez.official.store@gmail.com

We will investigate the delivery status and assist you where possible.

9. Lost or Missing Parcels

If your order has been marked as delivered but you cannot locate it, please first check:

• Your property and usual safe places.

• With household members.

• With neighbours, where appropriate.

• Any delivery instructions or courier notifications.

If you still cannot locate your parcel, contact us at:

kaneez.official.store@gmail.com

Please provide your order number so that we can investigate the delivery with the relevant courier where appropriate.

10. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the product as soon as reasonably possible.

If the product itself is damaged, contact us at:

kaneez.official.store@gmail.com

Please include:

• Your order number.

• A description of the damage.

• Clear photographs of the packaging.

• Clear photographs of the damaged product.

We will review the issue and provide an appropriate resolution in accordance with applicable UK consumer law.

11. Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible at:

kaneez.official.store@gmail.com

Please include your order number and photographs of the product received where appropriate.

We will review the issue and arrange an appropriate resolution.

12. International Shipping

Kaneez currently focuses on deliveries within the United Kingdom.

If international delivery becomes available in the future, the applicable countries, delivery times and charges will be displayed at checkout or communicated through an updated Shipping Policy.

13. Delivery Restrictions

Some products may have specific delivery restrictions due to their size, weight, contents or courier requirements.

Where a product has special delivery requirements, relevant information will be provided on the product page or during checkout where applicable.

14. Shipping and Returns

If you need to return an item, please refer to our Return & Refund Policy.

Customers exercising their statutory cancellation rights may be entitled to a refund of the applicable standard delivery charge, subject to UK consumer law and the terms of the applicable cancellation rights.

15. Statutory Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

Kaneez remains responsible for complying with applicable consumer protection requirements relating to delivery, faulty goods, damaged goods, incorrect goods and other consumer rights.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Kaneez

Email: kaneez.official.store@gmail.com

Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.