Terms of Service

Last Updated: 22 August 2026

Welcome to Kaneez. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Kaneez

Kaneez operates an online retail store offering a range of products to customers in the United Kingdom.

For questions regarding these Terms of Service or your order, please contact:

Email: kaneez.official.store@gmail.com

2. Use of Our Website

You agree to use the Kaneez website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce or misuse our website content without permission.

• Submit false, misleading or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However:

• Product colours may vary slightly depending on your device or screen.

• Product images may sometimes differ slightly from the actual product.

• Measurements and specifications may have minor variations where applicable.

• Product availability may change without notice.

We do not guarantee that every product description or image will be completely error-free.

Nothing in this section affects your statutory consumer rights.

4. Prices

All product prices displayed on the Kaneez website are shown in British Pounds (£) unless otherwise stated.

We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

Where applicable, delivery charges and other additional costs will be displayed before you complete your purchase.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you should receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted. We may need to verify payment, stock availability and other order information before accepting an order.

We reserve the right to cancel an order where:

• The product is unavailable.

• There is an obvious pricing or product information error.

• We reasonably suspect fraudulent activity.

• We are unable to fulfil the order for circumstances outside our reasonable control.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be completed using the payment methods available at checkout.

You confirm that:

• The payment information you provide is accurate.

• You are authorised to use the selected payment method.

• The payment details belong to you or you have permission from the account holder to use them.

We may use third-party payment providers to securely process transactions.

7. Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe displayed on our website or provided during checkout.

Delivery times may vary due to factors including:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete delivery information

• Circumstances outside our reasonable control

If your order is delayed or does not arrive within the expected timeframe, please contact us at:

kaneez.official.store@gmail.com

For full information about delivery, please refer to our Shipping Policy.

8. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Where applicable, customers have statutory cancellation and consumer rights under UK law.

Nothing in these Terms of Service limits or removes your statutory rights.

9. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Photographs or videos where appropriate.

We will review the issue and provide an appropriate resolution in accordance with applicable UK consumer law.

10. Intellectual Property

All content available on the Kaneez website, including but not limited to:

• Logos

• Brand names

• Product descriptions

• Images

• Graphics

• Website design

• Text

• Page layouts

is owned by or licensed to Kaneez unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish or commercially use our content without prior written permission.

11. User Content

If you submit reviews, photographs, comments or other content to Kaneez, you confirm that you have the right to provide that content.

You agree that your submitted content must not:

• Be unlawful or fraudulent.

• Contain offensive or abusive material.

• Infringe another person's intellectual property rights.

• Contain harmful software or malicious code.

• Misrepresent your experience with a product.

Where legally permitted, you grant Kaneez permission to use submitted content for legitimate business, marketing and promotional purposes.

12. Third-Party Links and Services

Our website may contain links to or use services provided by third parties.

Kaneez is not responsible for the content, availability, privacy practices or terms of third-party websites or services.

Any use of third-party services may also be subject to the terms and policies of those providers.

13. Website Availability

We aim to keep the Kaneez website available and functioning properly, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Security issues

• Hosting problems

• Software updates

• Circumstances outside our reasonable control

We may modify, suspend or discontinue parts of the website where reasonably necessary.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK law, including certain liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights.

Subject to applicable law, Kaneez will not be responsible for losses that are not reasonably foreseeable or that arise outside our reasonable control.

15. Events Outside Our Control

Kaneez will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Severe weather

• Fire

• Flood

• Transport disruption

• Strikes

• Government restrictions

• Power or telecommunications failures

• Supplier disruption

• Courier disruption

• Other unforeseen events

Where possible, we will communicate significant delays and take reasonable steps to minimise their impact.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that information may need to be processed to provide services such as:

• Order processing

• Payment processing

• Delivery

• Customer support

• Fraud prevention

• Legal and regulatory compliance

Please review our Privacy Policy for further information.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, website, business practices or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published means that the updated Terms will apply to future use of the website.

18. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms prevents you from relying on consumer rights that cannot legally be excluded or restricted.

19. Contact Information

If you have any questions regarding these Terms of Service, your order or our website, please contact us:

Kaneez

Email: kaneez.official.store@gmail.com

We aim to respond to customer enquiries as promptly as reasonably possible.